General Questions

 

Q: What is Dark Skin Beautiful (DSB)?
A: DSB is a Black-owned, veteran-founded lifestyle brand rooted in natural care, intentional living, and timeless beauty. We craft skincare, haircare, jewelry, candles, and resin goods designed to nourish, protect, and uplift. Our products are made with research-backed natural ingredients and curated to address the unique needs of Black and melanated skin and hair.

 

Q: Who are your products for?
A: While DSB was created with the needs of Black/African American skin and hair at the center, our formulas and goods can be enjoyed by anyone who appreciates high-quality, natural, and intentional products.

 

Q: Where are you located?
A: DSB is proudly based in Texas on a 30-acre farm, blending tradition, science, and nature in every creation.

 

Q: Do you test on animals?
A: Never. Our products are cruelty-free, tested only on willing humans (our founder, family, and friends).

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Products & Ingredients

Q: Are your products natural?
A: Yes! We focus on high-performance natural ingredients — plant extracts, oils, butters, vitamins, minerals — combined with safe, science-backed actives when necessary. No harsh chemicals, no fillers, no shortcuts.

 

Q: Do you use synthetic fragrances?
A: No — our products are scented only with essential oils, natural extracts, or left unscented for sensitive skin.

 

Q: I have sensitive skin. Can I use your products?
A: Absolutely. We craft gentle yet effective formulas, but everyone’s skin is unique. We recommend a patch test on a small area before full use.

 

Q: What hair types are your haircare products for?
A: DSB specializes in 3A–4C hair types, which includes loose curls to tight coils. Each product page explains recommended uses, ingredient benefits, and the hair types it supports.

 

Q: Are your products vegan?
A: Most are vegan-friendly. A few contain goat milk, honey, or silk protein, all clearly labeled so you can make the best choice for you.

Jewelry & Accessories

 

Q: What materials are your jewelry made from?
A: Our jewelry is crafted from a variety of high-quality metals including sterling silver, 18k gold vermeil, 18k rose gold vermeil, 18k white gold filled, rhodium filled, 18k gold filled, silver plated, and 14k gold/rose gold plated, paired with natural gemstones. Each piece is designed to provide quality, durability, and style at a variety of price points. We never use nickel or low-grade metals that irritate skin.

 

Q: How do I care for my jewelry?
A: Store in a dry place, wipe gently with a soft cloth after wear, and avoid contact with perfumes, oils, or water to keep pieces shiny and lasting.

 

Q: Do you make custom jewelry?
A: Not at this time — but we offer limited edition sets and unique pieces regularly.

Candles & Resin Goods

 

Q: What wax do you use in your candles?
A: We use natural soy and coconut wax blends with cotton and wooden wicks, which create a clean, slow burn and a subtle crackling sound for ambiance.

 

Q: Are your candles safe for pets?
A: Yes, when burned responsibly. Our candles are free from paraffin, phthalates, and toxic fillers.

 

Q: What are resin goods?
A: Our resin creations are handcrafted art pieces — trays, coasters, chessboards, clocks, day planners, calendars, and décor — blending style with intention. Each piece is one-of-a-kind.

Returns & Refunds

 

Q: What is your return policy?
A: Opened skincare and haircare products cannot be returned due to hygiene. If there’s an issue with your order, we’ll gladly work with you to find a solution — replacement, store credit, or refund.

 

Q: Can I return jewelry or resin goods?
A: Yes! Unused/unworn jewelry and resin products may be returned within 14 days of delivery for a refund or exchange.

Community & Support

 

Q: How do I join your email list?
A: Sign up on our website to get first access to new launches, exclusive offers, and personalized product recommendations.

 

Q: Where can I find you on social media?
A: Currently, we are active on Facebook, and we’re working on adding Pinterest. Follow us for tips, tutorials, and community vibes.

 

Q: Do you offer discounts or coupons?
A: Yes! Join our mailing list or take our interactive quizzes — new customers often unlock a welcome discount.

Q: How can I contact customer service?
A: Email us at [your support email] or use the contact form on our website. We typically respond within 24–48 hours.

✨ Still have questions?
 

If you don’t see your question here, reach out — we love connecting with our community. Dark Skin Beautiful is about intentional living, natural beauty, and celebrating YOU.

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