Return & Refund Policy

Effective date: August 27, 2026

Returns and exchanges

Unopened, unused eligible products may be returned within 14 days of delivery for store credit or exchange. Contact DSB before sending anything back so we can confirm eligibility and provide return instructions.

Skincare, haircare, and body care

Opened or used skincare, haircare, and body-care products cannot be returned for hygiene and safety reasons. If you believe an item arrived damaged, defective, incorrect, or otherwise has an order-related problem, use the damaged-order process below rather than mailing it back without contacting us.

Jewelry, candles, and resin items

Jewelry, candles, and resin items may be eligible for return or exchange when they are unused, in original condition, and the return is requested within 14 days of delivery.

Non-returnable items

• Opened or used skincare, haircare, and body-care products.
• Sale, clearance, or promotional items.
• Gift cards.
• Custom or personalized orders.

Damaged, defective, or incorrect orders

Contact DSB within 7 days of delivery at mydarkskinsbeautiful@gmail.com. Include your order number, a short explanation, and clear photos when useful. Eligible order issues may be resolved with a replacement, store credit, or another appropriate solution based on the situation.

Refunds and store credit

Store credit or replacement is the usual resolution for eligible returns and order concerns. When a monetary refund is approved, it is processed through the applicable payment method or payment service.

Return shipping

Customers are responsible for eligible return-shipping costs unless the return is due to a DSB error, such as an incorrect or damaged item.

How to start a return

Email mydarkskinsbeautiful@gmail.com with your order number and reason for the return. Please wait for return instructions before sending the item.

Questions about delivery rather than product eligibility are covered in the Shipping Policy.